Refund policy

Return & Refund Policy – NOVA MART

Thank you for shopping with NOVA MART. Your satisfaction is our priority.

1. Return Eligibility
You can request a return if:

  • You received a damaged or defective product

  • You received the wrong item

  • The item is unused and in its original packaging

Return requests must be made within 3 days of receiving your order.

2. Non-Returnable Items
The following items are not eligible for return:

  • Used or damaged items (caused by the customer)

  • Products without original packaging

  • Discounted or sale items (if applicable)

3. Return Process
To start a return:

  • Contact us at 📞 0307-2823551

  • Share your order details and the issue

  • Our team will guide you through the return steps

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you

  • If approved, your refund will be processed within 5–7 business days

  • Refunds are usually issued via bank transfer or as mutually agreed

5. Exchange Policy
We only replace items if they are defective, damaged, or incorrect.

6. Return Shipping

  • If the issue is from our side, we will cover the return shipping cost

  • Otherwise, the customer may be responsible for return delivery charges

7. Late or Missing Refunds
If you have not received your refund within the expected time, please contact us for assistance.

For any questions or support, feel free to contact us:
📞 0307-2823551

Thank you for choosing NOVA MART!